Japanese Costumes & Gothic Lolita Dresses Store -Cosmates-

Full Name:

E-Mail Address:
If you have ordered something, you have to write the email address when you ordered.

Enquiry:
If you want to ask about your order, you have to write the order number (Our order number is a five digit number. Don't write the Transaction ID or Receipt ID of PayPal please.).
If you ask us about our product, you have to write the product code or URL(not product name).

80% of the cause of the complaint is a misunderstanding because the customer has not read our Conditions at all. Please read the following Conditions before you inquire something.

Regarding Shipping and Returns:
Please read our Shipping and Returns Condition in advance.

Regarding Payment:
Please read our Payment Condition in advance.

Please write simply. We give priority to the simple enquiry. We usually take 1 - 3 business days to reply to your enquiry.