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We can ship our products bia the following methods.(Please confirm the red and yellow parts carefully.)

Methods Area Buying Time
(Availability)
Delivery
Time
Weight
Limit
Insurance Tracking
1 EMS Overseas
Check
each product!
3 - 5
days
20 kg
(44 lb)
OK OK
2 Registered
Airmail
Overseas
7 - 10
days
or more
1.75 kg
(3.9 lb)
OK OK
(Except Some Countries)
3 Registered
SAL
Overseas
14 - 21 days
or more
1.75 kg
(3.9 lb)
OK OK
(Except Some Countries)
4 Non-
Registered
Airmail
Overseas 7 - 10
days
or more
1.75 kg
(2.2 lb)
N/A N/A
5 Non-
Registered
SAL
Overseas 14 - 21 days
or more
1.75 kg
(2.2 lb)
N/A N/A
6 Sea Mail Overseas 1 - 2
Months
or more
20 kg
(44 lb)
OK OK
7 Yamato
Transport
Japan
Except Okinawa
1 - 3
days
120 kg
(110 lb)
OK OK
8 Yu-Pack Japan
Okinawa only
1 - 3
days
20 kg
(44 lb)
OK OK
9 Parcel for
U.S. Forces
In Japan
U.S. Forces
In Japan

only
7 - 14
days
20 kg
(44 lb)
OK OK
10 Parcel for
U.S. Forces
Outside Japan
U.S. Forces
Outside Japan

only
14 - 21 days
or more
20 kg
(44 lb)
OK OK

Buying Time(Availability)

'Buying Time' means the time necessary to stock products.
Since almost all products are not in stock at the time you ordered, it takes some days to stock the products from the manufacturers.
As for the availability for each item, please check the description for each item.
*We usually stock the products on Monday (Japanese time), so if you order on the weekend, the stocking time will be shorten.

Note: We can't guarantee the stock time. If the products have not been shipped out, you can cancel the delayed products for free.

Delivery Time

'Delivery Time' means the time necessary to deliver products after we shipped out.
Since the package is stayed by the customs or post office occasionally, the arrival may be delayed.

Total Time to receive products is Buying Time + Delivery Time. Please don't confuse.

Note: We can't guarantee the delivery time, and we have no responsibility for the damage caused by delay.

Insurance

At the case this column says 'OK(Availlable)', your package is insured without any requests. In this case, even if your package is lost in the delivery process, we will resend the products or refund your payment. In the delivery bia Airmail or SAL, it may take more than 1 month to investigate the delivery status.
At the case this column says 'N/A(Not Availlable)', we will neither resend the products nor refund your payment.


Shipping Methods

1. EMS

This is the fastest and most reliable international mail service provided Japan Post Service. You can confirm the delivery status through this page.
In this service, the products are insured without your special request.

2. Registered Airmail

This is a reasonable international mail service provided Japan Post. However the delivery speed is slower than EMS. You can confirm the delivery status through this page.
In this service, the products are insured without your sepecial request.
The weight limit is 1.75 kg(3.9 lb).

3. Registered SAL

This is a very reasonable international mail service provided Japan Post. However the delivery speed is very slow.You can confirm the delivery status through this page.
In this service, the products are insured without your sepecial request.
The weight limit is 1.75 kg(3.9 lb).

4. Non-Registered Airmail

This is a reasonable international mail service provided Japan Post. However the delivery speed is slower than EMS, and you can't confirm the delivery status.
In this service, even if your package is lost in the delivery process, we neither resend the products nor refund your payment. If you don't want to owe any risk, never select this method.

The weight limit is 1.75 kg(3.9 lb).

5. Non-Registered SAL

This is a very reasonable international mail service provided Japan Post. However the delivery speed is very slow, and you can't confirm the delivery status.
In this service, even if your package is lost in the delivery process, we neither resend the products nor refund your payment. If you don't want to owe any risk, never select this method.

The weight limit is 1.75 kg(3.9 lb).

6. Sea Mail

For a large order, this is the cheapest international mail service provided Japan Post. Since the package is sipped by ship, the delivery speed is slowest. However you can confirm the delivery status.
In this service, the products are insured without your sepecial request.

7. Yamato Transport

Yamato Transport is a domestic delivery service. You can confirm the delivery status through this page. In this method, the products are insured without your special request.

8. Yu-Pack

Yu-Pack is a domestic mail service provided by Japan Post. You can confirm the delivery status through this page. In this service, the products are insured without your special request.

9. Parcel for U.S. Forces In Japan

This is the method for U.S. Forces in Japan only. If you send the product to the U.S. Forces in Japan, Please select "United States" as the delivery country, and write the address in the U. S. Forces. (Don't write the adress in Japan) The package will be delivered by Japan Post. You can confirm the delivery status through this page. In this service, the products are insured without your special request.

10. Parcel for U.S. Forces Outside Japan

This is the method for U.S. Forces Outside Japan only. If you send the product to the U.S. Forces outside Japan, Please select "United States" as the delivery country, and write write the address in the U. S. Forces. (Don't write the adress in the delivery country) You can confirm the delivery status through this page. In this service, the products are insured without your special request.

Note:
* If you buy from overseas, some import duty may be charged by the customs in your country. We are not responsible for these charges. They must be paid by you. For more information about the import duty, please contact your local customs office.
* If several different buying time exist together in your order, all the products are shipped out according to the latest product.
If you want us to ship out the products separately, you have to separate your order in advance.

Shipping Cost

To esitimate the shipping cost for overseas delivery(outside Japan), please click this page. The shipping costs differ depending on the weight of the package and the zone of the country to which you will ship, so it is very difficult to write the actual cost here.

If you want to know the actual cost, please add the products and check out. The shipping cost is calculated and displayed automatically after you clicked 'Check Out' button. Even if you cheked out, you can cancel your order.

(In case you selected Paypal as the payment method, you can cancel your order anytime till you click the 'Pay' button on the page of Paypal. In case you selected others, you can cancel your order anytime till you click the 'Confirm Order' button.)

To confirm the shipping cost for domestic delivery(inside Japan) , please refer to the following chart.


Yamato Transport
Area Hokkaido Kita
Tohoku
Minami
Tohoku
Kita
Kanto
Yamanashi
Minami
Kanto
Tokyo Shinetsu
Toukai
Hokuriku
Kansai Chugoku
Shikoku
Kyusyu
Up To 500g 1200 700 600 500 500 500 500 500 600 700
Up To 1000g 1400 900 800 700 700 700 700 700 800 900
Up To 3000g 1600 1100 1000 900 900 900 900 900 1000 1100
Over 5000 g + 200 per extra 500g
Prefecture Hokkaido Aomori
Iwate
Akita
Miyagi
Yamagata
Fukushima
Ibaragi
Tochigi
Gunma
Yamanashi
Saitama
Chiba
Kanagawa
Tokyo Niigata
Nagano
Gifu
Shizuoka
Aichi
Mie
Toyama
Ishikawa
Fukui
Shiga
Kyoto
Osaka
Hyogo
Nara
Wakayama
Tottori
Shimane
Okayama
Hiroshima
Yamguchi
Tokuchima
Kagawa
Ehime
Kochi
Fukuoka
Saga
Nagasaki
Oita
Kumamoto
Miyazaki
Kagoshima
All the prices are in Japanese Yen. Tax is not included.
Yu-Pack
Area Okinawa
Up To 500g 1300
Up To 1000g 1500
Up To 3000g 1700
Over 3000g +200 per extra 2kg
Prefecture Okinawa
All the prices are in Japanese Yen. Tax is not included.

Discount Rate of Shipping Cost for Large Order


If your order is large, the shipping cost will be discounted according to the following chart.
Sub-Total Internationl Shipping
(Overseas)
Domestic Shipping
(Japan)
¥19999 or less 0% OFF 0% OFF
¥20000 or more 0% OFF 100% OFF (Free)
¥20000 or more 0% OFF 100% OFF (Free)
¥30000 or more 0% OFF 100% OFF (Free)
¥40000 or more 0% OFF 100% OFF (Free)
¥50000 or more 0% OFF 100% OFF (Free)

Return Policy

If you receive the products, you have to measure the size, and check the condition of the products immediately before you use them.

If there is a part remarkably different from the description on our website, or there are defects, please contact us and report them within 3 days.

Please don't return products before obtaining our consent. Even if you have returned products, if your claim is not correspond with our return policy or your claim is not correct, we neither repay nor exchange.

There are cases where we require you to submit some clear digital photograph as proofs.
If your claim is considered reliable and correspond with our return policy, we will require you to return products. In that case, you have to ship out the products by 7 days from the day we required.

As a result of checking of the returned products, if your claim is recognized certainly, we will refund all or part of your payment or exchange with the other product.

The shipping cost you paid when you returned products will be refunded, but the amount is the shipping cost when the products are sent by airmail from Japan, not the actual cost. (In case of order in Japan, you have to return the procuts with cash on delivery).

Even if a product doesn't fit you, we neither repay nor exchange. Also, even if there are some defects, if there is a sign which you have used it, such as cut-off tag, many deep wrinkles, adhesion of body hair, body odor, and perfume etc., we neither repay nor exchange. Therefore, never use the products before checking the size and condition.

If the price of the product is near to the round-trip shipping cost and you have submitted the digital photographs and your claim is reliable, there is case where you don't have to return the products.

The customs duty you paid is not refunded in every situation.


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