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| Shipping & Returns |
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Shipping Method
We can ship our products bia the following methods.
(All the methods are offered by Japan Post.)
|
Methods |
Area |
Stock Time
(Availability) |
Delivery
Time |
Insurance |
Tracking |
| 1 |
EMS |
Overseas
(Except Japan) |
4 days - 4 weeks
Check
each product!
|
3 - 5
days |
OK |
OK |
| 2 |
Yu-Pack |
Japan |
4 days - 4 weeks
Check
each product! |
1 - 3
days |
OK |
OK |
|
Stock Time(Availability):
'Stock Time(Availability)' means the time necessary to stock products.
Alsmost all products are not in stock when you ordered. Therefore, it takes
some days to stock the products from the manufacturers.
As for the availability for each item, please check the description for
each item.
Delivery Time:
'Delivery Time' means the time necessary to deliver products after we shipped out.
Since the package is stayed by the customs or post office occasionally,
the arrival may be delayed.
Insurance:
Even if your package
is lost unfortunately, we will resend or refund your payment.
| 1. |
EMS (Except Japan) |
|
|
EMS is the fastest and most reliable method. Both buyer and seller can
confirm the delivery status through this page. Therefore, we can trade in comfort.
In this method, the products are insured without your special request.
|
| 2. |
Yu-Pack (Japan Only) |
|
|
Yu-Pack is a very popular and reliable method as domestic shipping method
in Japan. Both buyer and seller can confirm the delivery status through
this page. Therefore, we can trade in comfort.
In this method, the products are insured without your special request.
|
Of course, we will combine the products as to save on shipping, if you bought 2 or more products in one transaction. The combined sipping cost is automatically calcurated by the shopping cart according to the total weight.
Note:
1) If you buy from overseas, some import duty may be charged by the customs in your country. We are not responsible for these charges. They must be paid by you. For more information about the import duty, please contact your local customs office.
2) If products with different stock-time exist together in one order, all
products are shipped out according to the slower products.
If you want us to ship out the products separately, you must separate order
in advance. |
Shipping Cost
Our shipping costs are based on the Japan Post's international postal service fees.
But the shipping costs differ depending on the weight of the package and
the zone of the country to which you will ship, so it is very difficult
to say the actual cost before you check out.
If you want to know the actual cost, please add the products and check
out.
The shipping cost is calculated and displayed automatically after you clicked
'Check Out' button.
Even if you cheked out, you can cancel your order. therefore if you want
to know the exact shipping cost, please add the products to your shopping
cart and check out.
(In case you selected Paypal as the payment method, you can cancel your
order anytime till you click the 'Pay' button on the page of Paypal. In case you selected others, you can cancel your order anytime till you click the 'Confirm Order' button.)
|
Delivery Address
We use Paypal's system as payment sytem in our website. Thefore, you will
receive a confirmation email from Paypal after you paid.
However we don't refer to the address in the email from Paypal.
We will ship your order to the delivery address written in the email of
which title is "Thank you for your order".
You must check the delivery address before completing your order. And if
you noticed the writing mistake, you have to notify us as soon as possible.
|
Addtional Requests
Even if you do some additional requests after completing order, we do not necessarily respond to the request.
Although we will make an effort answering your request as much as possible,
we don't guarantee it.
Even if some damage is caused by the result when we couldn't respond to
your additional requests, you must assume its responsibility.
|
Return Policy
First of all, you must check the measurements of the products and your sizes well before you buy something.
Next, if you bought and received products, you have to measure the size
and check the condition of products before you put on them.
And, if there is a part remarkably different from the description on our
website, or there is a defective part, please contact us and report it
within 7 days.
Please don't return products before contacting us. Even if you have returned products, If your claim is not correspond with our return policy or your report is not correct, we neither repay nor exchange.
If your claim is correspond with our return policy, we will require you
to return products. In this case, you have to ship products out by 7 days
later since the day we required.
As a result of checking of returned products, if the problems you reported
are recognized certainly, we will refund a part or all of your payment
or exchange with other product.
In this case, the shipping cost you paid when you returned products will
be refunded, but the amount is calculated as cost when the products are
sent by EMS from Japan (or Yu-Pack). (not the actual cost you paid).
Even if a product doesn't fit you, we neither repay nor exchange. Also,
even if a part is broken, if there is a sign which you have put on it,
It is considered that the product was broken by you. Therefore, never put
on products before checking the condition.
If the price of the product is 3000 yen or less and you can prove the problems
by some digital / analog photographs, it is not necessary to return. However
we don't pay any cost for your proving.
The customs duty you paid is not refunded in every situation.
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