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| Shipping & Returns |
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We can ship our products bia the following methods.(Please confirm the red and yellow parts carefully.)
|
Methods |
Area |
Buying Time
(Availability) |
Delivery
Time |
Weight
Limit |
Insurance |
Tracking |
| 1 |
EMS |
Overseas
|
Check
each product! |
3 - 5
days |
20 kg
(44 lb) |
OK |
OK |
| 2 |
Registered
Airmail
|
Overseas
|
7 - 10
days
or more |
1.75 kg
(3.9 lb) |
OK |
OK
(Except Some Countries) |
| 3 |
Registered
SAL
|
Overseas
|
14 - 21 days
or more |
1.75 kg
(3.9 lb) |
OK |
OK
(Except Some Countries) |
| 4 |
Non-
Registered
Airmail |
Overseas |
7 - 10
days
or more |
1.75 kg
(2.2 lb) |
N/A |
N/A |
| 5 |
Non-
Registered
SAL |
Overseas |
14 - 21 days
or more |
1.75 kg
(2.2 lb) |
N/A |
N/A |
| 6 |
Sea Mail |
Overseas |
1 - 2
Months
or more |
20 kg
(44 lb) |
OK |
OK |
| 7 |
Yamato
Transport |
Japan
Except Okinawa |
1 - 3
days |
120 kg
(110 lb) |
OK |
OK |
| 8 |
Yu-Pack |
Japan
Okinawa only |
1 - 3
days |
20 kg
(44 lb) |
OK |
OK |
| 9 |
Parcel for
U.S. Forces
In Japan |
U.S. Forces
In Japan
only |
7 - 14
days |
20 kg
(44 lb) |
OK |
OK |
| 10 |
Parcel for
U.S. Forces
Outside Japan |
U.S. Forces
Outside Japan
only |
14 - 21 days
or more |
20 kg
(44 lb) |
OK |
OK |
|
Buying Time(Availability)
|
'Buying Time' means the time necessary to stock products.
Since almost all products are not in stock at the time you ordered, it
takes some days to stock the products from the manufacturers.
As for the availability for each item, please check the description for
each item.
*We usually stock the products on Monday (Japanese time), so if you order
on the weekend, the stocking time will be shorten.
Note: We can't guarantee the stock time. If the products have not been
shipped out, you can cancel the delayed products for free.
|
Delivery Time
|
'Delivery Time' means the time necessary to deliver products after we shipped out.
Since the package is stayed by the customs or post office occasionally,
the arrival may be delayed.
Total Time to receive products is Buying Time + Delivery Time. Please don't confuse.
Note: We can't guarantee the delivery time, and we have no responsibility
for the damage caused by delay.
|
Insurance
|
At the case this column says 'OK(Availlable)', your package is insured
without any requests. In this case, even if your package is lost in the
delivery process, we will resend the products or refund your payment. In
the delivery bia Airmail or SAL, it may take more than 1 month to investigate
the delivery status.
At the case this column says 'N/A(Not Availlable)', we will neither resend the products nor refund your payment. |
|
Shipping Methods |
|
|
This is the fastest and most reliable international mail service provided
Japan Post Service. You can confirm the delivery status through this page.
In this service, the products are insured without your special request.
|
|
|
This is a reasonable international mail service provided Japan Post. However
the delivery speed is slower than EMS. You can confirm the delivery status through this page.
In this service, the products are insured without your sepecial request.
The weight limit is 1.75 kg(3.9 lb). |
|
|
This is a very reasonable international mail service provided Japan Post. However the delivery speed is very slow.You can confirm the delivery status through this page.
In this service, the products are insured without your sepecial request.
The weight limit is 1.75 kg(3.9 lb). |
|
|
This is a reasonable international mail service provided Japan Post. However
the delivery speed is slower than EMS, and you can't confirm the delivery
status.
In this service, even if your package is lost in the delivery process,
we neither resend the products nor refund your payment. If you don't want
to owe any risk, never select this method.
The weight limit is 1.75 kg(3.9 lb).
|
|
|
This is a very reasonable international mail service provided Japan Post.
However the delivery speed is very slow, and you can't confirm the delivery
status.
In this service, even if your package is lost in the delivery process,
we neither resend the products nor refund your payment. If you don't want
to owe any risk, never select this method.
The weight limit is 1.75 kg(3.9 lb).
|
|
|
For a large order, this is the cheapest international mail service provided Japan Post.
Since the package is sipped by ship, the delivery speed is slowest. However you can confirm the delivery status.
In this service, the products are insured without your sepecial request.
|
|
|
| Yamato Transport is a domestic delivery service. You can confirm the delivery
status through this page. In this method, the products are insured without your special request.
|
|
|
| Yu-Pack is a domestic mail service provided by Japan Post. You can confirm
the delivery status through this page. In this service, the products are insured without your special request.
|
|
|
| This is the method for U.S. Forces in Japan only. If you send the product to the U.S. Forces in Japan, Please select "United
States" as the delivery country, and write the address in the U. S.
Forces. (Don't write the adress in Japan) The package will be delivered
by Japan Post. You can confirm the delivery status through this page. In this service, the products are insured without your special request.
|
|
|
| This is the method for U.S. Forces Outside Japan only. If you send the product to the U.S. Forces outside Japan, Please select
"United States" as the delivery country, and write write the
address in the U. S. Forces. (Don't write the adress in the delivery country)
You can confirm the delivery status through this page. In this service, the products are insured without your special request.
|
| Note: |
* If you buy from overseas, some import duty may be charged by the customs
in your country. We are not responsible for these charges. They must be
paid by you. For more information about the import duty, please contact
your local customs office.
|
* If several different buying time exist together in your order, all the products are shipped out according to the latest product.
If you want us to ship out the products separately, you have to separate your order in advance.
|
|
|
|
To esitimate the shipping cost for overseas delivery(outside Japan), please
click this page. The shipping costs differ depending on the weight of the package and
the zone of the country to which you will ship, so it is very difficult
to write the actual cost here.
If you want to know the actual cost, please add the products and check
out. The shipping cost is calculated and displayed automatically after
you clicked 'Check Out' button. Even if you cheked out, you can cancel your order.
(In case you selected Paypal as the payment method, you can cancel your
order anytime till you click the 'Pay' button on the page of Paypal. In case you selected others, you can cancel your order anytime till you click the 'Confirm Order' button.)
To confirm the shipping cost for domestic delivery(inside Japan) , please
refer to the following chart.
| Yamato Transport |
| Area |
Hokkaido |
Kita
Tohoku |
Minami
Tohoku |
Kita
Kanto
Yamanashi |
Minami
Kanto |
Tokyo |
Shinetsu
Toukai
Hokuriku |
Kansai |
Chugoku
Shikoku |
Kyusyu |
| Up To 500g |
1200 |
700 |
600 |
500 |
500 |
500 |
500 |
500 |
600 |
700 |
| Up To 1000g |
1400 |
900 |
800 |
700 |
700 |
700 |
700 |
700 |
800 |
900 |
| Up To 3000g |
1600 |
1100 |
1000 |
900 |
900 |
900 |
900 |
900 |
1000 |
1100 |
| Over 5000 g |
+ 200 per extra 500g |
| Prefecture |
Hokkaido |
Aomori
Iwate
Akita
|
Miyagi
Yamagata
Fukushima
|
Ibaragi
Tochigi
Gunma
Yamanashi |
Saitama
Chiba
Kanagawa |
Tokyo |
Niigata
Nagano
Gifu
Shizuoka
Aichi
Mie
Toyama
Ishikawa
Fukui |
Shiga
Kyoto
Osaka
Hyogo
Nara
Wakayama
|
Tottori
Shimane
Okayama
Hiroshima
Yamguchi
Tokuchima
Kagawa
Ehime
Kochi
|
Fukuoka
Saga
Nagasaki
Oita
Kumamoto
Miyazaki
Kagoshima
|
All the prices are in Japanese Yen. Tax is not included.
|
| Yu-Pack |
| Area |
Okinawa |
| Up To 500g |
1300 |
| Up To 1000g |
1500 |
| Up To 3000g |
1700 |
| Over 3000g |
+200 per extra 2kg |
| Prefecture |
Okinawa |
All the prices are in Japanese Yen. Tax is not included. |
|
|
|
If your order is large, the shipping cost will be discounted according
to the following chart.
| Sub-Total |
Internationl Shipping
(Overseas) |
Domestic Shipping
(Japan) |
| ¥19999 or less |
0% OFF |
0% OFF |
| ¥20000 or more |
0% OFF |
100% OFF (Free) |
| ¥20000 or more |
0% OFF |
100% OFF (Free) |
| ¥30000 or more |
0% OFF |
100% OFF (Free) |
| ¥40000 or more |
0% OFF |
100% OFF (Free) |
| ¥50000 or more |
0% OFF |
100% OFF (Free) |
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If you receive the products, you have to measure the size, and check the condition of the products immediately before you use them.
If there is a part remarkably different from the description on our website, or there are defects, please contact us and report them within 3 days.
Please don't return products before obtaining our consent. Even if you have returned products, if your claim is not correspond with our return policy or your claim is not correct, we neither repay nor exchange.
There are cases where we require you to submit some clear digital photograph as proofs.
If your claim is considered reliable and correspond with our return policy, we will require you to return products. In that case, you have to ship out the products by 7 days from the day we required.
As a result of checking of the returned products, if your claim is recognized certainly, we will refund all or part of your payment or exchange with the other product.
The shipping cost you paid when you returned products will be refunded, but the amount is the shipping cost when the products are sent by airmail from Japan, not the actual cost. (In case of order in Japan, you have to return the procuts with cash on delivery).
Even if a product doesn't fit you, we neither repay nor exchange. Also, even if there are some defects, if there is a sign which you have used it, such as cut-off tag, many deep wrinkles,
adhesion of body hair, body odor, and perfume etc., we neither repay nor exchange. Therefore, never use the products before checking the size and condition.
If the price of the product is near to the round-trip shipping cost and you have submitted the digital photographs and your claim is reliable, there is case where you don't have to return the products.
The customs duty you paid is not refunded in every situation.
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